12 December 2024
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How to Check HGS Balance? All Stages

  • October 11, 2023
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HGS (Fast Pass System) balance inquiry is quite simple and can be done with various methods. If you want to make an inquiry online, just go to the

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How to Check HGS Balance? All Stages

HGS (Fast Pass System) balance inquiry is quite simple and can be done with various methods. If you want to make an inquiry online, just go to the official website of the HGS service provider, enter your tag number and license plate and click on the inquiry button.

You can also easily make a balance inquiry via mobile applications. For inquiry via SMS, you may need to send a message containing your tag number and license plate to the specified number.

You can also make a balance inquiry by calling HGS customer services by phone or consult the ticket officer at the HGS toll booths. The balance inquiry process is important for checking your HGS account and monitoring balance decreases.

HGS Balance Inquiry Methods


1 – HGS Balance Inquiry Over the Internet

a. Go to the official HGS website (usually on the official websites of PTT or banks).

b. Log in to the inquiry section.

c. Enter your HGS tag number and license plate in the required fields.

d. Start the balance inquiry process by clicking on the “Inquiry” or a similar button.

e. You can view your HGS balance on the results page.

2 – HGS Balance Inquiry via Mobile Application

a. Download and install the mobile application of the relevant HGS service provider (for example, PTT or bank mobile applications).

b. Log in to the application or register.

c. Enter your HGS tag number and license plate into the application.

d. Select the balance inquiry option and view the results.

3 – HGS Balance Inquiry via SMS

a. Send an SMS to the number specified by the HGS service provider.

b. Write your HGS tag number and license plate in the specified format in the SMS content.

c. Your HGS balance will be displayed in the reply to the sent SMS.

4 – HGS Balance Inquiry via Phone

a. Call the customer service number of the HGS service provider.

b. Follow the instructions given over the phone and specify your HGS tag number and license plate.

c. The customer service representative will tell you your HGS balance.

5 – Balance Inquiry at HGS Toll Booths

a. Approach the HGS toll booths and give the toll booth attendant your HGS tag number and license plate to request an HGS balance inquiry.

b. The toll booth attendant will tell you your HGS balance.

Regardless of which method you prefer, the HGS balance inquiry process is quite easy. You can check the HGS balance regularly to check for depletions and top up your balance when necessary.

HGS Balance Loading

The HGS (Fast Transit System) balance loading process is important for vehicle owners who frequently travel on highways and bridges. Top-up your balance ensures that your HGS tag is valid and works without interruption. The balance loading process can usually be done using various methods.

It is possible to add balance quickly and easily via internet banking or mobile applications. In addition, balance loading can be done at physical locations such as PTT branches and contracted bank branches.

By loading your balance, you can prevent your HGS tag from not working due to insufficient balance and causing penalties. Therefore, it is important to check and top up your balance regularly.

HGS Fine Inquiry

HGS Fine Inquiry is a service that allows Fast Pass System (HGS) users to learn about traffic fines received when their HGS labels are not valid or have insufficient balance. HGS fines usually occur in the following cases:

Insufficient Balance: If you have passed when your HGS label does not have sufficient balance, this may result in a fine.

No Valid Label: If your HGS label is missing or not valid, a photo of your license plate will be taken and a fine will be issued.

The following methods can be used for HGS fine inquiries:

Internet Inquiries: You can inquire about fines by entering the official website of the HGS service provider and using the HGS label number and license plate information.
Inquiries with Mobile Application: You can inquire about fines using the mobile application of the HGS service provider.
Inquiries by Phone: You can inquire about fines by calling the HGS customer service number.

HGS fine inquiries show you the traffic fines issued and the payment dates of these fines. It is important to pay your fines on time, otherwise you may face additional fines.

What are the Reasons for HGS Balance Drops?

HGS (Fast Toll System) balance loss is a significant issue for drivers who frequently travel on highways and bridges. There are several factors that cause HGS balance loss:

Toll Fees: Each HGS pass is calculated with a different fee depending on the type and distance of the point to be crossed. The balance of your HGS tag must be sufficient to cover these fees.
Insufficient Balance: If the balance of your HGS tag is too low to cover the toll, the HGS pass will fail and your balance will decrease. Therefore, it is important to check your balance regularly and top up when necessary.


Invalid Tag: Incomplete and or using an invalid HGS sticker may also cause a balance decrease. It is important to use a valid and complete sticker.
Penalty Fees: If the HGS sticker does not work due to missing or insufficient balance, a photo of your license plate will be taken and a traffic ticket will be issued instead of a toll. This penalty may cause a balance decrease.

In order to prevent a HGS balance decrease, it is important to regularly check your balance and keep your sticker up to date by loading the balance if necessary. In addition, using your HGS sticker validly and completely and avoiding penalties will help prevent a balance decrease.

HGS Transition Procedures

HGS (Fast Transit System) transition procedures are a system that provides speed and convenience for drivers who frequently travel on highways, bridges and tunnels in Turkey. Here is more information about HGS transition procedures:

Purchasing an HGS Sticker: Drivers who want to use HGS must purchase an HGS sticker from authorized HGS distributors such as PTT branches, banks or online platforms. The sticker is attached to the windshield of the vehicle and associated with an HGS account.
Balance Loading: In order to use the HGS label, there must be sufficient balance in the HGS account to which the label is linked. Balance loading can be done through internet banking, mobile applications, PTT branches or contracted bank branches.

HGS Transition Points: There are HGS toll booths on highways, bridges and tunnels in various regions of Turkey. HGS labels are automatically scanned when passing through these toll booths and the toll fee is deducted from the HGS balance.

Automatic Pass: Drivers with HGS labels can bypass traffic congestion by passing through special lanes. Since the HGS label is automatically read, vehicles can pass without slowing down.
Balance Query: HGS users should regularly query their balances. In case of insufficient balance, the HGS pass will fail and they may face traffic fines.
Penalty Situations: If the HGS label does not work due to missing or insufficient balance, a photo of the license plate is taken and a traffic fine is applied. Therefore, it is important to regularly check the HGS label and balance.

HGS is a system that speeds up traffic flow and saves time, but it is important for users to regularly check their balances and top up their balances when necessary. In this way, HGS crossing transactions can be carried out smoothly.

HGS Traffic Fines

HGS (Fast Pass System) traffic fines are an important issue to be considered for HGS users. HGS traffic fines may occur in cases where the HGS tag is not valid, passage cannot be made due to insufficient balance, or the toll cannot be paid. Here are the HGS traffic fines;

Insufficient Balance Fines: Traffic fines are given due to passages made without sufficient balance on the HGS tag. If the balance on your HGS tag is insufficient, the toll cannot be automatically deducted and a photo of your license plate is taken. In this case, a traffic fine equal to the balance deficiency is issued.


No Valid Label: If your HGS tag is not valid or complete, i.e. unreadable, the toll cannot be collected and a photo of your license plate is taken. In this case, a traffic fine is issued instead of the toll.


Loss or Theft of HGS Tag: If your HGS tag is lost or stolen, you may receive traffic fines due to passages made without realizing the loss or theft. In this case, it is important to have your tag blocked quickly and get a new tag.


Failure to Pay Tolls on Time: Failure to pay HGS tolls within the specified period may result in late fees. Tolls must generally be paid within a certain period of time.

HGS traffic fines must be paid within a certain period of time from the date your license plate photo was taken. Otherwise, late fees will be added. HGS users can prevent traffic fines by regularly checking their balances and labels. You can use the official website or customer service of the HGS service provider to learn and pay the fines.